Compass School Manager 4+

Good for disseminating info to a certain group/school. Notifications are helpful to parents. However, i found something that is a poor functionality. If you have multiple alerts at the homepage, you will only see the 1st alert in the home tab, unless you click the ‘show more’ link. The text design is not noticeable. You can easily missed the 2nd/3rd/and so on alert if you have a hard time reading a small font. Also, this is just a suggestion, comment section for each post would be helpful.

Thanks for your feedback! We respect your advice, and we will try to combine your feedback with our R&D, in order to provide a better app for you.

Hi Team, As I placed order this morning as a busy mum, it frustrated me. You have introduced a new shiny feature to select radio buttons and a new screen to add order , so many buttons like ‘Add item’. And manually selecting a payment method. Why ? Why? As a user let me tell you there was no need. My lunch order placement usually happens in 3 easy steps. It was such a easy process. Sometimes we are time critical to place a lunch order. Once I added items for the order, I was lost to find a view order or next button. The green snackbar showed No order. That made me add an item one more time, mistakenly. I had to scroll all the way down to see buttons to proceed and deleted the item from there. I am myself a Product Manager in a reputed Mobile App. Sorry friends, there was no need of this new feature. Please either bring it back. Or if this was an experiment and I am an test user. You got your feedback.

Hi, we are always looking to improve the experience for our users, and really appreciate the feedback. If there is anything specific we can look into, please contact us at support@compass.education.

Compass should consider hiring proper qualified usability specialists (rather than a developer who took a 3-hour seminar on the subject?) — just assuming here!
I’m writing this just after an update, so I have not seen latest changes. Until now the Home Screen has been an exercise in redundancy, irrelevance, and waste of space. Sorry to be so harsh but it seems like there’s no user testing.
For example, about 40-50% of the Home Screen is taken up by my child’s name, a bunch of white space, then my child’s name again, a photo of my child (do we need that visual confirmation?) some cryptic administrative codes that are irrelevant to the user, with a lot more white space in between.
There’s much more to lament, but one gets the idea.
Consider providing the user an option to customise the screen (ie, collapse or expand sections) so that the relevant and useful content dominates the real estate. Or, hire a usability consultant and get some user testing.
Unfortunately it’s a catch-22 for users because Compass’s customers are not the users (parents) — they are the school administrators, who have much more on their plates than to care about, or care to understand, usability.

Thanks for your feedback! We appreciate it, and we will try to combine your feedback with our upcoming releases.
If you require any assistance, please reach out to our friendly support team at support@compass.education, we would be happy to help you!